Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Post
Webstars, Unit 82A, James Carter Road, Mildenhall, BURY ST. EDMUNDS, Suffolk, IP28 7DE, GB
Telephone
02071830058
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Date of birth
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Credit reference information
Health information (including dietary requirements, allergies and health conditions)
Health and safety information
Account information
Website user information (including user journeys and cookie tracking)
Photographs or video recordings
Call recordings
Records of meetings and decisions
Identification documents
Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Purchase history
Account information, including registration details
Information used for security purposes
Marketing preferences
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
Location data
Call recordings
Purchase or viewing history
IP addresses
Website and app user journey information
Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
Names and contact details
Addresses
Location data
Call recordings
Purchase or viewing history
IP addresses
Website and app user journey information
Personal information used for administration of research
Personal information used for the purpose of research
Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
Name
Contact information
Financial transaction information
Health and safety information
We collect or use the following information for recruitment purposes:
Contact details (eg name, address, telephone number or personal email address)
Date of birth
National Insurance number
Copies of passports or other photo ID
Employment history (eg job application, employment references or secondary employment)
Education history (eg qualifications)
Right to work information
Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
Security clearance details (eg basic checks and higher security clearance)
We also collect or use the following information for recruitment purposes:
Biometric information (where used to identify someone)
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent
Contract
Legal obligation
Legitimate interest:
Our legitimate interest is to communicate with customers, leads and prospects where we believe they may be interested in, or may have a need for our services.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Contract
Legal obligation
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent
Contract
Legitimate interest:
Our legitimate interest is to communicate with customers, leads and prospects where we believe they may be interested in, or have a need for our services.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
Legitimate interest:
Our legitimate interest is to identify customers, leads and prospects who may be interested in, or have a need for our services.
Our lawful bases for collecting or using personal information for legal requirements are:
Consent
Contract
Legal obligation
Our lawful bases for collecting or using personal information for recruitment purposes are:
Consent
Contract
Legal obligation
People directly
Debt collection agencies
Health care providers
Legal and judicial sector organisations
Schools, colleges, universities or other education organisations
Publicly available sources
Previous employers
Third parties:
Data brokers including CorpData and Electric Marketing.
No more than 7 years after we last contact you.
This data processor does the following activities for us: They provide web servers to us and our clients
Others we share personal information with
Insurance companies
Health care providers
Organisations we need to share information with for safeguarding reasons
Professional or legal advisors
Financial or fraud investigation authorities
Relevant regulatory authorities
External auditors or inspectors
Warranty and guarantee providers
Professional consultants
Organisations we’re legally obliged to share personal information with
Emergency services (where necessary)
Publicly on our website, social media or other marketing and information media (where appropriate)
Debt collection agencies
Previous employers
Other relevant third parties:
Stablepoint Limited, 5 Sydney Street, London, SW3 6PU.
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
19 June 2024
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